SHOPPING

HOW LONG DO ORDERS USUALLY TAKE TO PROCESS?

Once payment has been completed, orders typically take 1 to 3 working days to process before shipment. We aim for 24hrs and often deliver on that promise 99% of the time.

HOW LONG IS THE SHIPPING TIME?

Due to the COVID-19 pandemic, the current wait time for all regions (Except the United States which is 2 to 5 days) is about 2 - 4 weeks as stated on the product description (Some countries in Europe, delivery takes 1-2 weeks. UK and Germany normally between 5-12 days). We will be updating this accordingly. While most packages will arrive on time, there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delays in shipment.

WHERE WILL ORDERS BE SHIPPED FROM?

All orders will be shipped from our fulfillment center in Centerville, Georgia. A small but growing city just south of Atlanta. We are looking to add other fulfillment centers to further increase shipping speeds.  

WHAT IF I AM NOT HOME DURING THE DELIVERY?

Anyone at home can receive the package on your behalf. In the scenario where no one is at home to receive the package, the postman will leave a collection slip and you will have to proceed to the post office to collect your package.

IS MY INFORMATION SECURE?

Beast Mode Tech proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

WHICH FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express and PayPal via our two payments gateways PayPal and Stripe.

I HAVE NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.

POST-SALES

CAN I CANCEL MY ORDER?

We only allow order cancellation if requested prior to shipping. Please understand that once we have sent out your order to the courier, we are no longer able to cancel your order. Do drop us an email should you want to proceed with the cancellation.

CAN I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

If a change needs to be made to your order, please contact us at our "Contact Us" page or at support@beastmode.tech as soon as possible and we will do our best to accommodate that change. We will do our best to accommodate your request but do note that we cannot make any promises. Do drop us an email should you require any assistance. If the order had already been sent out, we will not be able to change the order address.

RETURN AND REFUND POLICY

RETURN POLICY

Our return policy lasts 14 days from the date you receive the product. If 14 days have gone by, we will unfortunately, be unable to offer you a refund or exchange unless the product is defective. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We will also require a receipt or proof of purchase. Do note to not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us as well. We do recommend emailing our support team for full details. For any other clarifications, please email us.

REFUND POLICY

We offer a 100% money back guarantee refund on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible. Once your item is received, it will be inspected by our Q&C team to ascertain if the item is indeed defective. We will then send you an email to notify you about the status of your refund.